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REFUND POLICY

Refund Policy

This page explains how refunds, cancellations, and payment reversals are handled for orders and service requests placed through EBMENS.

Order review process Approved refund timing Contact and support
Overview

How refunds are handled

Refunds are reviewed on a case-by-case basis. Approval depends on the product type, service category, payment confirmation status, supplier response, delivery progress, and whether the order has already been fulfilled or dispatched.

Customers should contact EBMENS as soon as possible if there is a payment issue, duplicate payment, unavailable item, incorrect fulfillment, or approved cancellation request.

Refund Conditions

When a refund may be approved

Duplicate or incorrect payments If a customer is charged more than once for the same order or an incorrect amount is confirmed, the extra amount may be refunded after verification.
Unavailable stock If payment is accepted for an item that cannot be supplied within a reasonable time, the customer may be offered a replacement, store resolution, or refund.
Approved cancellations Where an order has not yet been dispatched, processed beyond recovery, or consumed as a service, cancellation may qualify for refund review.
Service-based bookings Travel, logistics, visa, hotel, or other service refunds may depend on supplier, airline, hotel, embassy, or third-party provider terms.
Important Notes

What customers should expect

Processing time Approved refunds are typically processed back through the original payment channel where possible, and timing depends on the payment provider or bank.
Verification required We may request order number, payment reference, customer name, phone number, and supporting details before approving a refund.
Non-refundable cases Completed deliveries, fulfilled service requests, and customer-caused errors may not qualify for refund unless required by law or expressly approved.
Support

How to request a refund

Customers should contact support with their order number, payment reference, phone number, and a brief explanation of the issue so the request can be reviewed quickly.

Recommended Details
Order number Provide the exact order reference shown after checkout or in your dashboard.
Payment reference Include the gateway reference, transfer reference, or transaction ID used for the payment.
Reason for request State clearly whether the issue is duplicate payment, unavailable item, wrong item, failed fulfillment, or approved cancellation.
Reference
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Company EBMENS GROUP LTD
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Support Email info@ebmensgroup.com
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Location Cemetery Junction, Amasaman, Greater Accra, Ghana